For details, refer to Using a Proxy Server for the Internet Connection.Ĭheck whether the ScanSnap is connected to a wireless access point If you connect to the Internet via a proxy server, set a proxy server for the ScanSnap. In the top page of the ScanSnap Cloud Help, click the icon and enter "Firmware update" in the input field to search for the procedure for updating the firmware. When you are using the ScanSnap Cloud application ![]() Refer to the following and update the firmware of the ScanSnap. Take the following measures and check whether the problem still persists. When the message "The ScanSnap cannot connect to ScanSnap Cloud via the network." is displayed
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